EU and UK Information

This page sets out information we make available under the EU Digital Services Act (Regulation (EU) 2022/2065, the “DSA”) and the UK Online Safety Act 2023. It supplements our Terms of Service, Privacy Policy, and Copyright Policy.

1. Who We Are

Disband is provided by Genysis IQ LLC, a Florida limited liability company established in the United States, at 10524 Moss Park Rd, Suite 204-653, Orlando, Florida 32832, United States.

2. Points of Contact

For authorities. Authorities of EU Member States, the European Commission, and the European Board for Digital Services can contact us at legal@disband.dev (DSA Article 11).

For users. People who use Disband can contact us at the same address (DSA Article 12). This point of contact is handled by people, not only by automated tools.

We accept communications in English.

3. Reporting Illegal Content

Anyone can tell us about content on Disband that they believe is illegal, whether or not they have an account.

• In the app: use Report on the message, profile, or space and choose the reason that fits best.
• By email: send a notice to legal@disband.dev.

A notice sent by email should include:

1. A sufficiently substantiated explanation of why you believe the content is illegal, including, if you can, the law it breaks;
2. The exact location of the content, such as a link to the message, profile, or space, and any further detail needed to find it;
3. Your name and email address. These are not required if your notice concerns child sexual abuse or exploitation; and
4. A statement confirming your good faith belief that the information and allegations in the notice are accurate and complete.

Copyright complaints can be sent the same way. Our Copyright Policy lists what they should include.

If you give us your contact details, we will confirm that we received your notice and tell you what we decided and how you can challenge the decision. We assess notices in a timely, diligent, non-arbitrary, and objective manner.

Reports are first assessed by our automated systems, including Tether, our AI reviewer, which can decide on a report without a person reviewing it. If automated means were used, our decision will say so. You can ask for a person to review any decision on your report (see Section 6).

4. How We Moderate

Our rules are in Section 4 of our Terms of Service. Section 7 explains how we enforce them, including:

• The automated tools we use: matching uploads against fingerprints of known prohibited media, automated image classification, and review by AI language models;
• When those tools run: when media is uploaded, on a regular schedule, and when content is reported;
• The actions we take, such as removing content, adding a strike, limiting features, and suspending accounts; and
• How you can appeal, and when a person reviews a decision.

5. What We Tell You When We Act

If we remove or restrict your content or limit or suspend your account, we tell you, unless we do not have a way to contact you or the law prevents it. We explain:

• What we did and, where it applies, for how long;
• The facts and circumstances we relied on, including whether we acted on a report or on our own initiative;
• Whether automated means were used to detect the content or to make the decision;
• The rule in our Terms, or the law, that we decided the content broke; and
• How you can challenge the decision.

Your strikes and any active limits, with their reasons, end dates, and whether they were found by our automated systems or issued by staff, are shown in Settings → Account Standing.

6. Appeals and Complaints

• Suspended accounts: appeal from the screen you see when you sign in.
• Any other decision, including removed content, strikes, feature limits, or our decision on something you reported: email legal@disband.dev with the subject line “Appeal” within six months of the decision. Tell us which decision you are appealing and why you think it is wrong.

A person reviews every appeal. Appeals are not decided by automated means alone. If we find that our decision was wrong, we reverse it without undue delay, restoring content or access where we can and removing any related strike.

You may also go to court. If you are in the EU, you can lodge a complaint with the Digital Services Coordinator of the Member State where you live or are established.

7. Threats to Life or Safety

If we become aware of information that gives rise to a suspicion that a criminal offense involving a threat to the life or safety of a person has taken place, is taking place, or is likely to take place, we promptly inform the relevant law enforcement or judicial authorities. We report apparent child sexual exploitation to the U.S. National Center for Missing & Exploited Children (NCMEC), which may share reports with law enforcement in other countries.

8. Platform Size

Disband has far fewer than 45 million average monthly active recipients in the EU and is not a very large online platform under the DSA.

9. United Kingdom: Online Safety

People in the UK can report content they believe is illegal, or harmful to children, as described in Section 3. You can also complain to us about:

• Content on Disband you believe is illegal or harmful to children;
• A decision to remove or restrict your content, to give you a strike or limit your account, or to suspend your account;
• Our automated tools, if you believe they removed or restricted your content in a way that breaks our Terms; and
• How we meet our duties under the Online Safety Act, including our duties to protect freedom of expression and privacy.

Send complaints to legal@disband.dev with the subject line “Complaint”, or use the appeal routes in Section 6. We acknowledge complaints, handle them promptly, and tell you the outcome.

Ofcom regulates online safety in the UK. It does not resolve individual complaints, but you can tell Ofcom about a concern on its website, ofcom.org.uk.

10. Your Privacy Rights

Under the EU and UK General Data Protection Regulation you have rights over your personal data, including the right to ask for a person to review automated decisions. Our Privacy Policy explains them, how to use them, and how to complain to a data protection authority.

11. Your Consumer Rights

If you are a consumer in the EU, the EEA, or the UK, you can usually withdraw from a purchase made directly from us within 14 days. Consumers there and in Switzerland also keep the protection of the mandatory consumer law where they live. See Sections 9, 12, and 14 of our Terms of Service.